The business of managing aged healthcare accounts is understandably one that can sometimes be wrought with questions. Thus, Capio recognized the importance of implementing a system to balance the financial aspects of collections with the need to maintain patient goodwill and positive community relations. Hence the birth of Capio’s Complaintless Collections™ philosophy. From our patient advocacy department to incentives for maintaining zero complaints, everything Capio does has been designed to treat your patients with the same level of dignity, care, and respect they receive when being seen by a physician or staff member at your hospital or clinic. Some of these fundamental features include:
| Capio Partners | |
|---|---|
| CUSTOMER COMMUNICATIONS | Dignity and respect in all patient interactions |
| EDUCATION | Tailored exclusively to the healthcare industry Patient-centered culture Rigorous testing for FDCPA & HIPAA compliance |
| TECHNOLOGY | Quality Reporting Monitoring Voice recognition technology |
| COMPLIANCE OFFICER | Legally compliant with state and federal rules and guidelines |
| EMPLOYEE INCENTIVES | Employees are compensated for customer service excellence |